1. About These Terms

This policy applies to downloadable digital manuals purchased through the Finch Manuals website.

2. Digital Downloads

Digital products may become available immediately after successful payment. No physical item will be posted.

3. Before You Purchase

. Confirm the manufacturer and full model
. Choose the correct manual type
. Read the complete product description
. Contact support if you are unsure

4. When to Contact Us

Contact support promptly if you experience a download problem, receive an incorrect file or believe the file is not working as described.

5. Duplicate Orders

If the same manual appears to have been purchased more than once by mistake, provide both order references when contacting support.

6. Download Problems

Support may help with accessing, opening or saving the PDF. Customers should provide the order number and a description or screenshot of the issue.

7. Incorrect or Faulty Files

If a file is materially different from the product description, incomplete or technically unusable, contact support with the order details.

8. Refund Requests

Refund eligibility and the information required to assess a request should be stated clearly and applied consistently with applicable law.
1. Order number
2. Purchased manual
3. Reason for request
4. Relevant screenshot or file information

9. Consumer Rights

Nothing in this policy should exclude rights that cannot legally be excluded under applicable consumer law.

10. How to Contact Us

Use the Contact Support form and include your order number and relevant details.